Delivery & Returns

Returns Policy:

In accordance with the Distance Selling legislation, we will accept goods returned within 14 days from date of delivery so long as they are returned in an unused new condition with the original packaging. Please note, it's the customer's responsibility to ensure the goods are returned safely to us. We process refunds daily. However please not that it can take up to 5 working days for the refund to show up on your statement due to the banks processing time.

 

Making Returns Hassle Free:

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We endeavour to make it more convenient for our customers to return goods in a cost effective way. We have teamed up with An Post to give you the option of using our Express Post Returns Service.

Simply click this link and follow their simple steps www.returnmyshopping.ie

This service allows you to drop your parcel into your local Post Office for return (cost €3.95) or if you live in Dublin and wish for your parcel to be collected the cost would be €7.50

Please note you must have access to a printer to print your returns label. 

Shipping:

We use An Post couriers to deliver our parcels. All delivery charges are subject to change and delivery is subject to credit card authorisation, and stock availability. If your product is in stock, your item will go in the post that day. (order before 2.30pm) Delivery 99% of the time, is with you the next day (Ireland) but may take 1-3 days. You must supply a telephone number for the courier and be at the address to recieve your item. If you are not at home your parcel will go to your local postal depot for collection. 

Our shipping costs in Ireland are as follows:

Flat Rate €2.99 (Ireland & N. Ireland) - Sent by An Post Courier

For returns, we will refund the original credit card charged only. (Please note that refunds may not show up on your bank statement immediately). 

For further assistance please e-mail customerservices@beautyfeatures.ie or call 01 204 27 49

No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.

*All postage costs associated with the exchange or refund of goods are incurred by customers returning from outside of Ireland.

 

Change or Cancel Orders:

To change details of your delivery address, add/remove items from your order or cancel it completely, please contact Allison in our Customer Services team for advice on 01 2042749 between 9am and 5pm, Monday to Friday. Please be ready to quote your order number. If your order has already been despatched or delivered, then you'll need to follow our Returns procedure in the event of any unwanted products.