Delivery & Returns

Covid Delivery Update : 

As a result of delays in the post network delivery of orders is now taking between 1 and 5 days.

Currently 70% of our orders are being delivered next day. 

Courier Delivery:

All Orders delivered for just €4.99 To anywhere in Ireland and Northern Ireland

How Long Will it Take? Next working day when ordered before 2pm  (Note: 97% of Deliveries received prior to 2pm are delivered next day - peak season including Black Friday this could be extended by 2 days). Orders placed before 2pm on Friday will dispatched for delivery Monday. Orders placed after this including Saturday and Sunday will be dispatched Monday for delivery Tuesday.

Please contact our team on 01 204 2749 for further information

Track and Trace - You will be kept informed via email and SMS when the item leaves our warehouse

Service - AnPost track and trace - We are a premium customer

Returns Policy: 

In accordance with the Distance Selling legislation, we will accept goods returned within 14 days from date of delivery so long as they are returned in an unused new condition with the original packaging. Please note, it's the customer's responsibility to ensure the goods are returned safely to us. We process refunds daily. However please not that it can take up to 5 working days for the refund to show up on your statement due to the banks processing time

Change or Cancel Orders:

Please contact our Customer Services team for advice on 01 2042749  between 8am and 4pm, Monday to Friday. Please be ready to quote your order number. If your order has already been despatched or delivered, then you'll need to follow our Returns procedure in the event of any unwanted products.

Returning Faulty Goods

If your parcel arrives damaged please either do not accept it or report it immediately. In the unlikely scenario that a parcel arrives damaged you must report this to us within 24 hours by phone or email. Our team will then work with you to resolve the issue.

Other information

No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.

*All postage costs associated with the exchange or refund of goods are incurred by customers returning from outside of Ireland. 

To Return a product: Cost 4.95

Please note our company requirements:

  • Pack the product to avoid delay
  • Add your order number
  • Reason for Return
  • Action required

Note: When received it can take up to 96 hours for funds to hit your account

1. Print a Label at home using An Post Return Portal and bring the package to the Post Office

2. You can organise to return your purchase by Collection or Bring to Post Office through the automated service

Or Alternatively please post the item to:

Unit 4 Ballywaltrim Business Centre
Boghall Road
Co Wicklow
AF98 RF25

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